Refund policy

UNDELIVERED PACKAGES:

  1. Incorrect delivery address provided by customer

EVE CC will not be held responsible should parcels be signed for and collected at the delivery address provided.

If the parcel is returned to EVE CC we will then contact you to reschedule the shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you. Therefore, it is essential that you ensure that the correct shipping address is provided.

    RETURNS:

    EVE CC will accept the following returns:

    1.         If the product shipped has a defect or a manufacturing problem.
    2.        If an incorrect item was shipped.

    Should you have a valid reason to return the product, please notify EVE CC within 10 working days of the product being shipped (or collected, as applicable).

    Notification after 10 working days will result in the return not being authorised by EVE CC.

    Please be sure to read the product specifications before placing an order as EVE CC will not accept the return of an undesired item ordered.

    RETURN PROCEDURE:

    1. Contact EVE CC by e-mail (eve@evecc.co.za) or telephonically (011 786 7210) about the problem encountered.

    EVE CC requires the following conditions:

    • A legitimate invoice or proof of purchase (order number/transaction number) is required to prove the purchase.
    • The item is still in its original packaging and has not been used.
    • Should paper or any other products have been cut to a specific size for you, we cannot accept a return.

    Should you return an item that is faulty or has a manufacturing fault, the following conditions prevail:

    • A legitimate invoice or proof of purchase (order number/transaction number) is required to prove the purchase
    • The item has not been abused and instructions as to its use have been adhered to.
    • In cases of uncertainty as to the reason for the fault or damage, the item needs to be sent back to the supplier for consideration to prove the fault or damage.

     

    1. If EVE CC authorises the return, the product must be shipped back to EVE CC, in the original condition, within 7 days, to 166 Corlett Drive, Bramley, Johannesburg, 2190
    2. Once the return has been received by EVE CC, you will either be refunded or a replacement item will be shipped. This will depend on what is agreed between EVE CC and you.