Shipping policy
- DELIVERY PROCEDURE AND POLICY
DELIVERIES WITHIN SOUTH AFRICA:
EVE CC offers three methods of delivery to you. When placing an order, you may choose delivery via:
- Courier; or
- Collection from our Bramley address.
The shipping cost is indicated on the checkout page before purchase. For courier delivery, the cost is generally R100. Collection from our Bramley office is free. Orders of R1000 and above will be delivered for free – though there are exceptions to this e.g. if the order contains one or more of a few selected large, bulky items. When the order contains any of these items, no free shipping will be granted. The fee will then generally be R250. This applies mainly to our large sheets of art paper, as well as our large canvases and easels. For exceptionally large parcels or exceptionally remote locations, we will quote on a case by case basis.
Where EVE CC accepts your order, EVE CC will deliver the goods to you as soon as reasonably possible, but no later than a maximum of 30 days from receiving your payment (“Delivery Period”). However, parcels will generally be sent out within 2-3 working days of your payment being made. It then generally takes about 1-7 working days for the parcel to reach you. Timelines depend on your location.
We will notify you if we are unable to deliver within the Delivery Period. You may then, within seven days of being notified, choose whether or not to cancel your order. If you select to cancel your order, we will reimburse you for the purchase price.
DELIVERIES OUTSIDE OF SOUTH AFRICA:
If you would like delivery outside of South Africa, it’s unlikely that we would be able to assist with courier arrangements, but we would be happy to prepare your purchase for collection by your own courier or shipping company.
For more information, please contact eve@evecc.co.za or call on 011 786 7210.
UNDELIVERED PACKAGES:
- Incorrect delivery address provided by customer
EVE CC will not be held responsible should parcels be signed for and collected at the delivery address provided.
If the parcel is returned to EVE CC we will then contact you to reschedule the shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you. Therefore, it is essential that you ensure that the correct shipping address is provided.
